FAQ's
General Questions
Where can I find the size chart?
No guesswork, just the perfect fit. Every product page features a dedicated size chart engineered specifically for that individual piece.
What are Limited Releases?
Our Limited Releases hit different. Unlike our core collections, these rare, small-batch drops are the pinnacle of exclusivity. Once a design drops, the countdown begins. There are no restocks. No second chances. When it’s gone, it belongs to history and the very few who claimed it.
How do I follow BEKIND7 for new drops and limited releases?
Want first dibs on the next drop? Follow us on Instagram and Facebook, and secure early access by becoming an insider below!
Do you offer a military/first responder discount?
Absolutely! Head over to the Heroes Get Rewarded page, follow the quick steps to get verified with GovX ID, and claim your one-time discount code. You've earned it!
How do I contact customer service, and what's the typical response time?
Have a question? Drop us a line at info@thebk7brand.com or visit our contact us page, and our team will get back to you within one business day. If you prefer to talk over the phone, give us a call at (516) 552-8363. We are available Monday through Friday, from 9:00 AM to 5:00 PM EST.
Shipping
Where does BEKIND7 ship to?
BEKIND7 ships to all 50 states and US Territories, as well as Canada.
When will my order be shipped?
Orders are processed by BEKIND7 within 1-3 business days (Monday through Friday excluding holidays).
Note: We get backlogged during sale events and the holiday season, which could delay your shipment.
How can I track my order?
We send out a confirmation email when the order is placed. After the order ships, you will receive a shipping email that includes tracking information. If you do not receive these emails, please check your spam/junk folder or check with the BEKIND7 customer service team to confirm the email address has been entered correctly.
What if I’d like to change my order after it’s placed?
Please contact BEKIND7 within 24 hrs and we will do our best to amend your order.
Can I ship to an address that is different from my billing address?
Totally! At checkout, you are able to enter separate shipping and billing addresses.
Returns & Exchanges
What is the BEKIND7 return/exchange policy?
If the product does not meet your expectations, or you are unsatisfied in any way, you can return or exchange it within 30 days of your purchase. Please note that exchange products are requests only, and can not be guaranteed as they are based on availability at the time of processing. Returns and exchanges can take 7-10 business days to be processed after they are received at our warehouse.
Shipping fees on refunds are non-refundable.
Shipping fees for returns are the responsibility of the customer unless the item is defective or incorrect.
Please note, previously purchased items will NOT be price matched to Back to School Sale or Black Friday/Cyber Monday pricing
Holiday Return Policy
Beginning November 1 and through December 20, we will extend the return/exchange window to 60 days from purchase to allow for holiday gift giving. Please contact us at info@thebk7brand.com to complete any necessary returns or exchanges.
How do I return a product?
When processing a return, please find your original order number. Once the order number is located, please contact us at info@thebk7brand.com and we will provide instructions to process your return/exchange.
The product I purchased is defective. How do I exchange it?
If you feel you have received a defective product, please email us at info@thebk7brand.com so that we may correct the issue within 30 days from purchase. Please include order number and images of your issue.